Paul Lawrence, Corporate Account Manager

Please tell us a bit about your professional background, what attracted you to working at Gazprom Energy, and how long you’ve been with the business.

I joined Gazprom Energy on a 12-month apprenticeship straight from school in 2009, working across both operations and commercial. The apprenticeship appealed to me because I was “earning whilst learning” and this ultimately gave me exposure to an office environment. I spent five years working in Customer Services and Customer Transfers and the last seven years in the Corporate Sales team.

What is your position within the team, and what does your role involve day-to-day?

I’m a Corporate Account Manager within the Corporate Sales team. I’m responsible for the account management of Gazprom Energy’s public sector and Third-Party Intermediary (TPI) baskets. My role includes query management and resolution for customers and TPIs, in addition to building and developing relationships with both internal and external stakeholders.

What makes Gazprom Energy different to other business energy suppliers?

In my opinion Gazprom Energy are different to other business energy suppliers because we’re flexible and tailor our service to meet the needs of the customer or partner.

What do you find enjoyable and satisfying about your role within the business?

I enjoy the fast-faced environment in this forever changing landscape of the gas industry, however the culture and collaboration within the business illustrates everyone shares the same vision to achieve the same goal which is to deliver the best service.

What skills has your role enabled you to develop, and how do you put these into practice to benefit our customers?

Over my 12 years at Gazprom Energy, I’ve developed many skills however the main one that I put into practice each day to benefit our customers, is communication. Communication is key when dealing with multiple stakeholders at any one time, and I believe that if communication is clear and concise, this helps any business manage expectations better with their customers.