In our ten-year history, we’ve risen to become one of the UK’s leading suppliers of business energy, and a lot of that is down to our award-winning customer service. We place customers at the heart of everything we do, and our commitment to industry standards and codes of practice demonstrates the measures we have in place to uphold our high customer satisfaction rate.
For further information on our standards, codes and best practice, read on.
Treating customers fairly is central to our company culture and ethos, and we believe that all of our customers deserve our complete help and support. We want to be regarded as the most transparent and honest energy supplier in the UK’s non-domestic energy market
We understand how important it is to safeguard your company’s interests in an increasingly competitive marketplace, which is why we like to be as upfront as we can about information which could affect how much you pay for business energy.
We publish information on all of the compulsory standards we have to adhere to, so you can be sure your energy contracts are in safe hands. Transparency is part of our culture, and we hope this comes across to all of our customers, big or small.
For further information on our standards and codes, follow the links listed below.
We want to be the most transparent and honest energy supplier in the non-domestic market.
At Gazprom Energy we’re committed to making life easier for each and every customer, big or small. This includes treating you fairly, appropriately and professionally. Read more...
Gazprom Energy is obligated to provide details of the mix of fuels used to produce the electricity supplied to you, along with information on the environmental impact and how this compares to the market average.
Read more about Gazprom Energy's feed-in tariff status.
Gazprom Energy are committed to a set of industry standards and codes of practice. Here you can find out more about our Billing Standards and Smart metering code.