Industry codes of practice

Gazprom Energy adheres to a number of industry standards and codes of practice, ensuring all of our customers receive outstanding service and professionalism when purchasing business energy from us.

We’re dedicated to offering exceptional service to all of our business energy customers, and our commitment to industry standards and codes of practice reflects this. By offering a simple, clear and transparent approach to business energy, we want our stakeholders to enjoy complete peace of mind when choosing to work with us.

 Everything we do is approached with absolute professionalism and clarity, and we’re always upfront about our conduct and standards — so you can be sure your business interests are in safe hands when entering in to gas and power contracts with us.

 Find out more about our industry standards and codes of practice below.

Industry standards for your peace of mind

 When it comes to adhering to industry codes and standards, we cut no corners and offer no compromises, so all of our business customers receive a fair and honest service. You can find out more about each of our industry standards and codes of practice below.

Treating customers fairly

 At Gazprom Energy, we offer dedicated customer support to all of our business energy customers — no matter how small or large their business energy contracts. Our award-winning customer service team treats each and every one of our customers fairly, and we aim to provide the most transparent energy service in the non-domestic market.

 Ensuring customers receive fair treatment is something we take seriously at Gazprom Energy, and we instil this in all of our people. For more information on our treating customers fairly commitment, click here.

 For more information on Gazprom Energy’s standards and codes, please call our award-winning customer service team on 0845 230 0011.

Find out more about our Billing Standards and Smart metering code