Back billing is when a supplier sends you a bill to account for mistakes that have been made in calculating historic bills. For example, if there is an error with your unit rate we would correct this and send you a bill for the difference between what you paid and what you should have paid.
We realise how much strain back billing can put on small businesses so Gazprom Energy has signed up to a set of voluntary back billing standards for micro business customers. Both Gazprom Energy and our micro business customers have responsibilities when it comes to billing. You can read more about your responsibilities in the voluntary back billing standards document.
We’ll adhere to the supplier responsibilities included in the voluntary standards document.
Gazprom Energy is happy to answer any queries you have on our micro business back billing commitments.
Simply call 0845 230 0011 or email firstname.lastname@example.org.
Click here to read the Voluntary Standards for backbilling of microbusiness energy customers from Energy UK and ICOSS.
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