Microbusiness closed accounts with credit balances

Gazprom Energy complies with the Energy UK and ICOSS voluntary standards for micro business customers with credit balances on closed accounts.

Click here to learn more about voluntary minimum standards for Micro Business customers from Energy UK and ICOSS.

As part of our commitment to a set of industry codes and practices, we adhere to the voluntary minimum standards for Micro Business customers — helping to safeguard the business interests of our micro business energy customers.

Placing transparency at the heart of our business energy offering, we want all of our energy customers to benefit from our clear and simple service. Adhering to Energy UK and ICoSS’ voluntary closed accounts with credit balances scheme is one way in which we’re able to offer complete peace of mind to our customers.

Find out more about our code of conduct for Micro Business customers below.

 

Information for businesses with credit balance on a closed account

If you move premises, please provide us with a meter reading taken on the date you move out, as well as a forwarding address. This can be done by downloading and completing our Change of Tenancy form, which is available on our dedicated Moving Premises page, here.

Should credit be showing on your statement once you have moved out, please email our accounts team at retailaccounts@gazprom-energy.com to request a refund. In the email, please quote your Gazprom Energy account number, bank sort code and bank account number together with the refund amount you are requesting. We aim to have your refund processed within seven days.

For more help and information, please call the Gazprom Energy customer service team on 0845 230 0011 or visit our contact us page.