798 Days ago
This position is responsible providing high levels of contract management for Gazprom Energy customers by ensuring the accurate processing of all issues relating to contract administration and customer services. The key task of this role is to ensure that customer contract documentation is complete and maintained at all times. Additionally the role will enable the expansion of the Gazprom Energy business in the UK by providing a best in class service for all customers ensuring that all needs are met within the ever growing demands, needs and complexity of the growing customer base.
798 Days ago
This position is responsible for the administration of all UK Gas & Electricity Customer Transfers and contract management for Gazprom Energy customers. The post holder will ensure the accurate processing of all issues relating to contract administration and ensuring the accurate processing of all issues relating to registrations, withdrawals and objections. The key task of this role is to ensure that customer is on boarded as efficiently as possible supporting the billed correctly first time every time ethos.
Additionally the role will support the expansion of the Gazprom Energy business in the UK by providing a best in class service for all customers ensuring that all needs are met within the ever growing demands, needs and complexity of the growing customer base.
799 Days ago
The Customer Services Advisor will act as the first point of contact for all Customer Enquiries, ensuring that queries are resolved within a specific timescale. The position is also responsible for Contract Administration for all UK Gas and Electricity Supply Agreements within a team framework.
The post holder will support the Customer Services Supervisor in developing the contract administration and customer services processes for Gazprom Energy customers by ensuring the accurate processing of all issues relating to supply agreements and general enquiries.
The key task of this role is to enable the expansion of the Gazprom Energy’s business in the UK by ensuring that all activities relating to Customer Services, including contract documentation, are administered effectively and efficiently. Additionally, the role will help to maintain high levels of Customer Service by ensuring that all activities, incoming calls and emails are managed effectively and efficiently.
791 Days ago
The Billing Analyst is responsible for participating in, and helping to develop various UK Retail power business streams which consist of:
•Provide billing services for Gazprom Energy’s power customers.
•Production of timely accurate bills for all types of UK power customers.
•Work closely with customer service and other departments to have accurate industry & customer data
•Maintain and develop high levels of customer service, assisting with billing queries.
•Supporting reporting needs
•Supporting with regulatory changes
803 Days ago
The primary focus of this role will be to support the expansion of the Gazprom Energy Direct Channel in the UK by providing Account Management Support to our Outsourced Partners. You will manage all aspects of the relationship including locking in matrix sales, producing bespoke quotes for new business and renewal opportunities, resolving queries and offering a high level of customer service to maintain and grow our relationship with each partner. A commercially focused, creative and driven approach is required to develop an efficient relationship model that will successfully achieve the financials/site numbers required. Your daily workload must be managed in an effective and efficient manor resulting in increased levels of business, margin, go live rates and reducing attrition from your allocated partners.
803 Days ago
The key objective of this role will be to support the expansion of the Gazprom Energy Matrix Product in the UK in terms of new business margin, product and number of sites, by building relationships with a portfolio of Brokers / TPI’s.
You will manage all aspects of the relationship with the majority of time being spent contacting your base via the telephone to keep regular contact and promote the Gazprom Energy brand. You will be required to attend occasional face to face meetings with your key relationships to conduct review meetings and meet the teams you are working with.
A commercially focused, creative and driven approach is required to develop an efficient relationship model that will successfully achieve the financials/ site numbers required including growing both new business pipelines, managing contract renewals, increasing and promoting the usage of the Broker Portal. All in an effective and efficient manor resulting in increased levels of business, margin, go live rates and reducing attrition from your allocated broker / TPI base
810 Days ago
The primary responsibility for the Credit Risk Analyst is to support the operations and development of risk management activities at Gazprom Energy.
Typically, this includes:
•`The preparation and presentation of credit applications for approval, either under the job holder’s credit authority level, or by escalation to the credit authority (as detailed in the prevailing delegation of authorities).
•`The continued review of risk processes and the credit quality within the portfolio, proactively identifying opportunities to optimise risk, whilst ensuring overall business and market objectives are met.
798 Days ago
The Customer Relationship Analyst is responsible for negotiating and selling power and gas to the Industrial & Commercial sector. The role involves building relationships with Brokers and Customers and managing this relationship effectively and efficiently to result in the expansion of our business in the UK, and Continent of European sales portfolio.
915 Days ago
The Senior Metering & AMR Analyst is responsible for the management of processes for installation of an AMR meter.
936 Days ago
We are looking for University Graduates or School leavers, who are looking to gain business experience from a Summer internship within our Commercial Sales department