Change of Tenancy Administrator

This role supports the Customer Onboarding Supervisor, in developing the registration process for Gazprom Energy customers by ensuring the accurate processing of all issues relating to registrations. The key task of this role is to enable the expansion of the Gazprom Energy’s business in the UK by ensuring that all activities relating to Customer Transfers are administered effectively and efficiently

  • Location : Manchester
  • Job Type : Permanent

Role Objectives

The Change of Tenancy Administrator is responsible for the development and administration of all UK Gas & Electricity Customer Transfers.

The post holder will support the Customer Onboarding Supervisor in developing the registration process for Gazprom Energy customers by ensuring the accurate processing of all issues relating to registrations.

The key task of this role is to enable the expansion of the Gazprom Energy’s business in the UK by ensuring that all activities relating to Customer Transfers are administered effectively and efficiently.

Duties & Responsibilities

  • To ensure the efficient process of all Customer Transfers within designated timescales.
  • Investigate and resolve all Objections
  • Process and monitor re-confirmations of AQ appeals
  • Process and monitor all aggregations & de-aggregation requests
  • Analyse key processes to identify failures and develop improvements.
  • Maintain and Develop high levels of Customer Service in support of the UK Business.
  • Process the files ensuring smooth and accurate flow of the information
  • Maintain and process all IGT Nominations/Confirmations/Withdrawals.
  • Production of Reports reflective of performance in line with Operations Manager’s Requirements.
  • Liaise with internal and external management team
  • To be aware of and comply with all company policies and procedures, including but not limited to the Gazprom Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.

Skills & Competencies

  • Decision Making and a close attention to detail
  • Demonstrable ability to work under pressure and manage high volume workflows and effectively utilise tools for reporting performance.
  • Ability to identify issues and drive action plans to improve business performance
  • Excellent understanding of the need to provide market leading Customer Services
  • Strong communication skills: Demonstrable ability to build long term relationships with key stakeholders (internal and external) in both a written and verbal format
  • Confidence: Ability to make informed decisions, take action and deal with conflict in professional and mature manner, being diligent and dependable
  • Good Microsoft Office computer skills (e.g. Word, Excel, PowerPoint, e-mail)
  • Concern for accuracy and ability to meet tight deadlines

Experience

  • Demonstrable experience of working in a UK energy company would be a significant advantage
  • Experience in a customer focused environment
  • Experience of being involved in developing new systems and processes
  • Experience in customer transfers for gas and power would be a significant advantage

Education

  • Degree level education (or equivalent) or relevant work experience

 

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