Credit Controller

As Credit Controller within a large team you will build and maintain effective relationships with customers to promote a high performing credit control service to the business. In this role you will be encouraged to learn, grow and contribute fresh ideas. Responsibilities include chasing high volume overdue debt predominately by telephone and resolving customer queries.

  • Location : Manchester
  • Job Type : Permanent

Role Objectives

As Credit Controller within a large team you will build and maintain effective relationships with customers to promote a high performing credit control service to the business. In this role you will be encouraged to learn, grow and contribute fresh ideas. Responsibilities include chasing high volume overdue debt predominately by telephone and resolving customer queries. Excellent negotiation and customer service skills are essential in ensuring our customers pay within their agreed terms. Candidates should be diligent, resilient and a considerate team player. Additionally they will need to possess excellent communication and organisational skills with the ability to multi-task and work within a pressured environment.

Duties & Responsibilities

  • To contact and manage overdue accounts by maximising outgoing calls during the month
  • To take ownership of the ledger and ensure the data contained therein is complete, accurate and up to date
  • Follow up on deadlines and coordinate further action were required (disconnection/legal)
  • Work towards targets for cash collection to reduce outstanding debt exposure to the company
  • Record accurately any invoice queries ensuring these are investigated and resolved promptly
  • Ability to deal with meter disconnections with firmness but also with understanding and support where necessary
  • To be aware of and comply with all company policies and procedures, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.

Skills & Competencies

  • Excellent customer service & telephone manner, good negotiator
  • Excellent interpersonal & organisation skills
  • Concern for accuracy and ability to meet tight deadlines/targets
  • Proactive in achieving results
  • Able to cope with multiple priorities and changing environment
  • Diligent and dependable
  • Mature and professional attitude to work
  • Able to work as part of a team as well as individually, managing own workload and multi task

Experience

  • Knowledge of working with SAP
  • Demonstrable credit control experience
  • Demonstrates a sound understanding of PC software (e.g. Financial systems, Word, Excel, Power point, e-mail)

Education

  • Ideally studying towards ICM qualification, but not essential

 

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