From origins as a small, independent gas supplier in the North West of England, we have grown to become a major business energy supplier. After just ten years, Gazprom Energy has become the second largest business gas supplier in the UK and we currently supply 34,000 business customers at over 80,000 sites across Europe.
Manchester is home to our European headquarters, a base from which we have expanded into France and the Netherlands. Our teams across Europe are united by the shared ethos of being helpful and making life easier for our customers. In 2015 we won the coveted Energy Supplier of the Year award at the Energy Awards 15, as well as achieving Gold standard in people management by Investors in People for the second time running.Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.
The Customer Services Advisor will act as the first point of contact for all Customer Enquiries, ensuring that queries are resolved within a specific timescale. The position is also responsible for Contract Administration for all UK Gas and Electricity Supply Agreements within a team framework.
The post holder will support the Customer Services Supervisor in developing the contract administration and customer services processes for Gazprom Energy customers by ensuring the accurate processing of all issues relating to supply agreements and general enquiries.
The key task of this role is to enable the expansion of the Gazprom Energy’s business in the UK by ensuring that all activities relating to Customer Services, including contract documentation, are administered effectively and efficiently. Additionally, the role will help to maintain high levels of Customer Service by ensuring that all activities, incoming calls and emails are managed effectively and efficiently.