Partner Account Manager - Direct

The primary focus of this role will be to support the expansion of the Gazprom Energy Direct Channel in the UK by providing Account Management Support to our Outsourced Partners. You will manage all aspects of the relationship including locking in matrix sales, producing bespoke quotes for new business and renewal opportunities, resolving queries and offering a high level of customer service to maintain and grow our relationship with each partner. A commercially focused, creative and driven approach is required to develop an efficient relationship model that will successfully achieve the financials/site numbers required. Your daily workload must be managed in an effective and efficient manor resulting in increased levels of business, margin, go live rates and reducing attrition from your allocated partners.

About us

From origins as a small, independent gas supplier in the North West of England, we have grown to become a major business energy supplier. After just ten years, Gazprom Energy has become the second largest business gas supplier in the UK and we currently supply 34,000 business customers at over 80,000 sites across Europe.

Manchester is home to our European headquarters, a base from which we have expanded into France and the Netherlands. Our teams across Europe are united by the shared ethos of being helpful and making life easier for our customers. In 2015 we won the coveted Energy Supplier of the Year award at the Energy Awards 15, as well as achieving Gold standard in people management by Investors in People for the second time running.

Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.

Role objectives

To support the expansion of the Gazprom Energy Direct Channel in the UK by providing Account Management Support to our Outsourced Partners. You will manage all aspects of the relationship including locking in matrix sales, producing bespoke quotes for new business and renewal opportunities, resolving queries and offering a high level of customer service to maintain and grow our relationship with each partner. A commercially focused, creative and driven approach is required to develop an efficient relationship model that will successfully achieve the financials/site numbers required. Your daily workload must be managed in an effective and efficient manor resulting in increased levels of business, margin, go live rates and reducing attrition from your allocated partners.

 

An integral part of the role will be to develop relationships with key internal stake holders so you can provide efficient query resolution on behalf of your partners. You will also be required to review existing processes to identify and deliver efficiency and automation improvements.

 

The secondary task for this role will be to offer assistance to the Direct Sales Team during busy periods of activity.

Duties & Responsibilities

  • Build strong relationships within your allocated Partners to increase the level of business and maximise profit levels provided to Gazprom Energy
  • Ensure all contracts are locked in within SLA
  • Deal with any exceptions from our automated pricing process within SLA
  • Ensure regular contact with your Partners, enhance service levels at every opportunity
  • Increase new business sales to meet and exceed the target set (no’s sales, volume, margin etc.)
  • To devise strategies to address these targets and by relationship based focus
  • Ensuring that the ‘’go live’ rate with your Partners is 85%+ live first time
  • Manage the Partners objection rate to support the above
  • Provide pricing support for bespoke / multi – site sales as required
  • Provide regular reports on the performance of your Partners portfolio
  • Make both internal and external presentations to both colleagues, your designated portfolio of Partners and other third parties when required
  • Take ownership for identifying customer service issues impacting upon your Partners portfolio and work with your operational colleagues to address and improve these
  • Work with internal and external stakeholders to provide exceptional customer service
  • Improve the overall levels of customer satisfaction from your designated Partner and for the SME sector overall
  • Work both individually and within a team to ensure all targets are met
  • Identify process and office automation improvements and efficiencies and with the team ensure these are deployed in an effective and timely manor
  • Assist in reducing the cost to acquire and cost to serve within the Direct channel
  • Work closely with our marketing team to maximise sales opportunity, manage ad-hoc campaign delivery
  • Work with internal departments to target most profitable sectors
  • Ensure efficient flow of information between the Sales Team and Internal departments
  • Ad-Hoc reporting as required

 

Skills & Competencies

  • A good understanding of the UK Gas and Electric SME Market
  • Good organisation skills
  • Good interpersonal skills
  • Concern for accuracy and ability to meet tight deadlines
  • Advanced face to face meeting skills
  • Good People Skills
  • Proactive in achieving results
  • Able to cope with multiple priorities and changing environment
  • Diligent and dependable
  • Able to work well as part of a team as well as individually
  • Excellent understanding of Customer Services and Account Management
  • Excellent interpersonal skills and confident persona
  • Excellent written and verbal communication skills
  • Able to cope with multiple priorities and changing environment
  • Good Microsoft Office computer skills (e.g. Word, Excel, PowerPoint, e-mail)

Experience

  • Proven track record in Account Management / Customer Service
  • Previous experience of building / managing key relationships
  • Demonstrable experience of identifying process improvement
  • Knowledge of B2B energy sector desirable
  • Ability to hit/exceed sales and business targets
Apply