We’re proud to announce that Gazprom Energy’s UK Customer Service team has been recognised at the annual UK National Contact Centre Awards, where the team took home bronze in the small Contact Centre of the Year category.
The prestigious event held at the Brewery in London recognises individuals and businesses excelling in their approach to customer service. The longest running customer service awards in the UK celebrate those in the industry that are role models and inspire others in contact centre operations.
The award stands as a testament to the hard work of the customer service team and highlights the team’s resilience and dedication over the last year and in the midst of the pandemic. The team has continued to deliver an extremely high level of service to customers throughout the challenging and unprecedented period.
At Gazprom Energy, we're committed to delivering the best experience possible for our customers. Our aim is to create a unique customer service experience driven by our promise to deliver effective help and support. We’re very proud to see this dedication acknowledged and rewarded.
The pandemic has made it a testing time for both our customers and the team at Gazprom Energy, but this award further demonstrates how well a team can do when it is driven with the right customer-focused approach.
The UK Customer Service team previously won the Regional Frontline Team of the Year Award in 2019. To win a national award is a first for us and a great achievement. This award provides a great boost for the team and recognises their continuous hard work.
We would like to extend our congratulations to all the other winners and shortlisted organisations from this year’s awards.
Letter of comfort published by Germany’s Federal Network Agency
Response to recent media coverage
Gazprom Energy now under the trusteeship of Germany's Federal Network Agency