Christmas opening hours

The Gazprom Energy office will be closed on the following days:

Christmas Day (25 December)

Boxing Day (26 December)

New Year’s Day (1 January)

We will be re-opening on as usual (08.30 – 17.00) on Wednesday 2 January. 

 We’d also like to make you aware of some phone line closures during this time and provide you with an alternative method to contact us:

Small business customers and customers on fixed priced contracts

Please note that our Customer Service phone line will be closed from 5pm on Friday 21 December 2018 until 08.30am on Wednesday 2 January 2019.  Our Customer Service team will continue to monitor their mailbox so please send your queries to

We aim to respond to all queries as quickly as we can and appreciate your patience during the Christmas period.

 Customers on flexible purchasing contracts

For customers on flexible purchasing contracts who need to contact our Energy Procurement Desk, please see their opening hours below:

Monday 24 December:  8am – 12pm

Tuesday 25 December: Closed

Wednesday 26 December: Closed

Thursday 27 December: 8am – 5pm

 Friday 28 December: 8am – 5pm

Monday 31 December: 8am – 12pm

Tuesday 1 January 2019: Closed

Wednesday 2 January 2019: 8am – 5pm 

Please note that the last fixing date for Jan-19, Q1-19 and Cal-19 contracts will be Friday 28 December 2018 at 4pm.