Switching to Gazprom Energy FAQs

Is your business energy contract due for renewal? In five simple steps, you could switch to one of Gazprom Energy’s business gas and electricity tariffs.

With our simple business energy switching service, it couldn’t be easier to partner with one of the UK’s leading suppliers of reliable and cost effective business energy.

If you’d like your business to benefit from our award-winning service, you can find out more about switching to Gazprom Energy here on our FAQ page. Covering everything from supply transfers to meter readings, our energy switching FAQs guide provides all the information you need to decide if we are the right fit for your business.

How long does it take to transfer my supply to Gazprom Energy?

After you’ve signed an energy supply agreement with Gazprom Energy, we’ll ask you to complete a registration form so we can begin the transfer process at the appropriate time.

We’ll take care of the transfer process, and you’ll only hear from us if there is an issue.

For both gas and electricity, the transfer time is a minimum of 15 calendar days, and the transfer of your supply can’t begin until you have terminated your agreement with your current energy supplier — so please ensure you give them the required notice.

If you’d like to discuss specific transfer timescales, please contact the Gazprom Energy Transfers team on 0845 230 0011.

Could I lose my energy supply when switching?

No. Your current energy provider will continue to supply your gas and electricity until they have been successfully switched to Gazprom Energy.


Can anything delay my transfer?

In certain circumstances, your current business energy supplier may object to your business switching to Gazprom Energy, which could result in a delay to your transfer.

Typical reasons for an energy supplier objecting to switching include:

  • You are in debt with your supplier, and have outstanding energy arrears
  • You have tried to switch supplier before the contract end date of your current agreement

If your current supplier objects to switching your business energy to us, they are obligated to tell you as soon as possible so you can resolve the issue and continue with the transfer to Gazprom Energy.

Other factors which could delay your energy transfer include industry registration rejections, in which there is a dataflow problem barring us from setting up your account. If this should occur, we’ll contact you or your energy broker to discuss what can be done to resolve the issue.

Do I need to provide any additional information in relation to the transfer?

Yes. To ensure a smooth switch from your current supplier to Gazprom Energy, there are a number of mandatory requirements you’ll need to provide. These vary depending on whether you’re switching your gas or electricity supply.

For gas: For any single sites consuming above 732,000 kWh/25,000 therms, there is a mandatory requirement for us to hold emergency contact details. These should be provided on the date that the contract is accepted to avoid any delays with your transfer. We’ll request this information from you if we require it.

For electricity: We will require you to complete a ‘New Business Registration Details’ form when agreeing your contract. A form will be emailed to you if this information is required. This form must be returned before we can begin the transfer process.

To avoid delays to your switching process, we’d recommend that you provide these details as quickly as possible when prompted to do so.

When will Gazprom Energy apply for my transfer?

If you have agreed your contract early with Gazprom Energy, we can apply for your transfer before your contract start date:

  • Gas: up to 6 weeks before the contract start date
  • Electricity: up 4 weeks before the contract start date

We like to apply for transfers as early in the switching process as possible, to provide plenty of time to resolve any objections received from your current supplier.

Is there anything I have to do to assist the transfer?

While we’re able to complete the entire transfer process on your behalf, it is your responsibility to arrange the termination of your existing supply contract with your current energy supplier. We can assist and provide guidance on this, but can’t do this for you.

When will I hear from Gazprom Energy?

Once your gas or electricity supply successfully transfers to Gazprom Energy, we’ll send you a free Welcome Pack, which provides helpful advice on accessing your account as well as useful contact information.

Is there a cooling off period?

Unfortunately, with business energy contracts, there is no cooling off period in which you could cancel your contract within a specified time frame. Before agreeing to a new business energy contract with Gazprom Energy, please read our terms and conditions carefully to ensure you understand these.

Do I need to provide a transfer meter read to you?

Yes, this is important to ensure you pay the correct amount for your energy. Please email your meter reading and confirm what date the reading was taken OR contact our Customer Service team to provide a reading over the phone.

Gas: E: enquiries@gazprom-energy.com or T: 0845 230 0011

Electricity:  E: PowerEnquiries@gazprom-energy.com or T: 0845 230 0751







How do I know if my supply has transferred?

Your current supplier will notify you if they have raised an objection, so if you do not hear from them you can assume that your supply has transferred.  If you want to check this, please get in touch (contact details below) and we'll be happy to update you. You’ll also receive a welcome pack from our Customer Service Team when the transfer has taken effect. 

Gas: E: enquiries@gazprom-energy.com or T: 0845 230 0011

Electricity:  E: PowerEnquiries@gazprom-energy.com or T: 0845 230 0751

What do I need to do if my current supplier objects to the transfer?

In the event that you receive an objection from your current supplier, please contact them to discuss the objection and determine the reason. Once you have begun to resolve the objection with your current supplier, please provide us with an update so we can prepare the next phase of the switching process. You can contact the team by email on customertransfers@gazprom-energy.com or phone on 0845 873 2294.

What do I do if I am unable to resolve the objection placed by my current supplier?

If you’re struggling to resolve a particular objection with your current energy supplier, please get in touch with us and we’ll endeavour to help in any way we can. If you’re switching to us through an independent energy broker or consultant, they may be able to help resolve the objection issue.

Will you re-apply for my transfer if the objection is unresolved?

In the event that an objection goes unresolved, and we don’t receive an update from you or your energy broker or consultant, we’ll automatically re-apply for the transfer on the next available transfer date. Please provide us with an update so that we can schedule your transfer for an appropriate date.

Can somebody else sign a gas/power contract on my company's behalf?

Yes, provided that the person signing can show us a signed letter of authority from you, the end customer, which authorises that person to sign contracts on your behalf. Here is a template letter of authority, if required.

I am an employee at the customer organisation, can I sign the gas/power contract?

If you have authority from your employer, you are able to sign the contract on its behalf. We may need to check that you have this authority, in which case we will ask for written confirmation that you are authorised to sign contracts on behalf of the organisation.

What is a micro-business and how does that affect me buying energy?

A company is considered a 'micro business' if it meets any one of the following criteria:

  • For gas supply agreements with Gazprom Energy, it consumes less than 293,071 kWh of gas a year
  • For electricity supply agreements with Gazprom Energy, it consumes less than 100,000 kWh electricity a year
  • For gas and/or electricity supply agreements with Gazprom Energy, it has fewer than 10 employees and an annual turnover, or annual balance sheet total, of less than €2 million

Gazprom Energy is a signatory to the voluntary standards for back-billing of micro-business energy customers.

I have a domestic supply, could you supply my energy?

Unfortunately no, we provide business energy services in the UK.

I currently have a SMETS1 meter, will it continue to work once I transfer to Gazprom Energy?

If you have a first generation Smart Meter, also known as a SMETS1 meter, it will continue to record your energy use but may no longer communicate information remotely. This will be the case until your meter is migrated by the Data Communication Company (DCC) - the industry service provider for Data Communications. The DCC will work to migrate your SMETS1 meter in line with industry timelines.