Switching to Gazprom Energy FAQs

If you’re a small business and your business energy contract is due for renewal, we'll help you switch your energy supply to Gazprom Energy in just five easy steps.

 

 

From supply transfers to meter readings, we've aimed to answer what you need to know about switching your supply right here on our FAQ page.

Have we missed something? If you still can't find the answer to your questions, then be sure to call us on 0161 814 9896.

How long does it take to transfer my supply to Gazprom Energy?

Generally, it takes a minimum of 15 days. Once you've signed your energy supply agreement with Gazprom Energy, and ended your supply agreement with your current supplier, we’ll ask you to complete a registration form to start the transfer process.

If you want to chat to us about timescales, call our friendly Gazprom Energy Transfers team on 0161 814 9896.

Could I lose my energy supply when switching?

No. Your current energy provider carries on supplying your gas and electricity until we've successfully switched you over.

Can anything delay my transfer?

Sometimes your existing business energy supplier won’t let you switch to another supplier, which can lead to delays in your transfer. This is usually because:

  • There are outstanding payments with your existing supplier
  • You tried to switch supplier before the contract end date of your current agreement

If your current supplier objects to switching your energy supply to us they have to tell you as soon as possible so you can fix the issue and carry on with your transfer.

Sometimes we get problems at our end in the form of an industry registration rejection that stops us setting up an account. But don’t worry, we’ll contact your broker to fix the issue if it occurs.

Do I need to provide any additional information in relation to the transfer?

Yes. We’ll need a few things to make the transfer go smoothly, depending on whether you're doing the following:

Switching gas: Single sites using over 732,000 kWh/25,000 therms? We’ll need emergency contact details from the date you accept your contract. Once we get this information, we’ll start the transfer.

Switching electricity: We’ll ask you to complete a New Business Registration Details form with your contract. We’ll start the transfer when you return this form back to us.

When will Gazprom Energy apply for my transfer?

If you’ve agreed your contract early with us, we can start the transfer process before your contract start date:

  • Gas: up to 6 weeks before your contract start date
  • Electricity: up 4 weeks before your contract start date

To make sure we have plenty of time to resolve any objections, we like to apply for transfers as early as possible.

Can I do anything to help with the transfer?

The main thing you need to do is end your existing contract with your current energy supplier. We're happy to assist and provide guidance on this, but we're not able to take care of the entire process for you.

When will I hear from Gazprom Energy?

We’ll send your Welcome Pack when we’ve successfully transferred you. Inside, you’ll find plenty of useful info and insights, from advice on accessing your account to handy contact information.

Is there a cooling off period?

Unfortunately, there isn't any cooling off period with business energy contracts. We'd recommend reading our terms and conditions carefully before you sign up with us, as it's not possible to cancel your contract within a specific timeframe.                                             

Do I need to provide a transfer meter read to you?

To make sure you pay the right amount, we'll need a meter reading from you.

Email your gas meter reading, including the date, to enquiries@gazprom-energy.com or call us on 0161 837 3395.

Send your electricity meter readings, including the date, to powerenquiries@gazprom-energy.com or call us on 0161 837 3395.

How do I know if my supply has transferred?

Should there be any problems, you’ll hear from your existing supplier. If you haven’t heard anything back, then we’ve successfully transferred you. If you want to confirm this, then email or call our friendly team.                            

We'll also send you a welcome pack from our Customer Service Team, confirming that the transfer has gone through.

Gas: enquiries@gazprom-energy.com or 0161 837 3395

Electricity:  powerenquiries@gazprom-energy.com or 0161 837 3395

What do I need to do if my current supplier objects to the transfer?

Contact your existing energy supplier and ask them to explain what the issue is. Once the objection has been resolved, let us know what’s happening so we can get the next phase of the switching process up and running for you. You can email our friendly team customertransfers@gazprom-energy.com or call 0161 837 3395.

What do I do if I am unable to resolve the objection placed by my current supplier?

If you’re struggling to resolve an issue with your existing energy supplier, get in touch with us and we’ll try to help in any way we can. If you’re switching to us through an independent energy broker or consultant, they can also provide assistance, too.

Will you re-apply for my transfer if the objection is unresolved?

Yes. If you don’t end up resolving the objection and we don’t get an update on the issue, we’ll automatically re-apply for your transfer on the next available transfer date. Please update us, so we can schedule your transfer for the appropriate date.

Can somebody else sign a gas/power contract on my company's behalf?

Yes, if the person signing shows us a signed letter of authority from you - the end customer - giving them permission to sign contracts on your behalf. If you need one, you'll find a template letter of authority here.

I am an employee at the customer organisation, can I sign the gas/power contract?

If you have authority from your employer, you can sign the contract on their behalf. Note, we might have to ask for written confirmation just to check that you’re authorised to sign contracts on behalf of the organisation.

I'm a micro-business. Can I still be a Gazprom Energy customer?

You can be a Gazprom Energy customer if you’re a micro business and you fit into one of the following categories:

  • You use less than 293,071 kWh of gas a year
  • You use less than 100,000 kWh electricity a year
  • You have fewer than 10 employees and an annual turnover or annual balance sheet total of less than €2 million.

We’re a signatory to the voluntary standards for back-billing micro-business energy customers. That means when you have not been correctly charged for your energy use, we'll step in to deal with any issues relating to back bills.

Can you supply my home energy?

Sadly not. We only provide business energy services to organisations in the UK.

I currently have a Smart meter, SMETS1 meter, will it still work when I transfer to Gazprom Energy?

If you have a first-generation Smart Meter, also known as a SMETS1 meter, it will carry on recording your energy use, but it might not send us your data. This will continue until The Data Communication Company (DCC) migrates your Smart meter, which can take several weeks.