Application Support Analyst

  • Location : Manchester
  • Job Type : Permanent

Duties & Responsibilities

  • Maintain and provide input in to documentation for deploying and configuring applications.
  • Provide in-house application support, the ability to communicate effectively with users about specific issues or queries and through appropriate questioning ascertain the cause of problems and assist in the resolution.
  • Apply problem solving skills to debug, identify and resolve issues before escalating to the next level of support within the Development Teams.
  • Develop strong understanding of the operation and aim of each system within company portfolio.
  • Develop basic technical knowledge and understanding of each system within company portfolio
  • Review and recommend improvements to the documentation of support policies and procedures
  • Raise and manage issues within the in-house ticket management system
  • To be aware of and comply with all company policies and procedures, including but not limited to the Gazprom Energy Data Protection policy, Equal Opportunities policy, and the Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations.

The role holder may also be required to carry out any other duties within the scope and purpose of this role as requested by their line manager and in line with business needs.

Skills & Competencies

  • IIS, Windows Server & Active Directory
  • Good understanding of SQL Server or Oracle database management systems
  • Basic understanding of web technology
  • Knowledge of minor programming/scripting, .Net and/or PowerShell
  • Strong written and verbal communication skills, enabling prompt responses to client needs and solicits feedback to improve service;
  • Ability to manage assigned tasks effectively
  • Takes ownership of application related issues from outset to resolution
  • Must be flexible and willing to work to task completion beyond normal business hours, if necessary
  • Reacts well under pressure and is comfortable working in potentially high-pressure situations
  • Contributes to building a positive team spirit; treats others with respect and consideration regardless of status or position; inspires the trust of others
  • Must be able to manage relationships with other members of the company and peers
  • Takes pride in work product and pays close attention to detail; researches methods by which to improve and promote quality; monitors own work to ensure quality

Education

  • Microsoft certifications or training
  • Degree level education (Computer Science or Computing related) or relevant experience.
  • Foundation level ITIL

 

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