Overview of the process

Find out what to expect from our application process, and what you can to do prepare.

Stage 1 - Complete the online application form  

By clicking on ‘apply’ at the bottom of a vacancy you will be taken to our external vacancy application system.

You'll then need to create an account or log in to your account’ if you are an existing user

Please then answer all questions as fully as possible and attach your CV, covering letter and any other relevant supporting documents.

We'll assess your application against the role criteria and aim to respond to all applications by email or phone within two weeks of receiving them.

Stage 2 - 1st Stage Telephone Interview/Face-to-Face Interview

If your application is successful, we'll invite you to either a telephone or face to face interview depending on your availability.

First stage interviews are with the immediate hiring manager and a member of the HR team and will last approximately one hour.  If an assessment forms part of the first stage, it may take longer.  We'll advise you in advance to allow you time to prepare.

Interviews are generally structured as follows:

  • We ask you what you know of the company and the role. The Hiring Manager will then give more detail on these aspects as well as the team and function.
  • A review of your CV. We ask you to go into more depth on your skills, experiences and responsibilities in each of your previous roles.
  • Technical questions. The hiring manager may ask some technical questions relevant to the role.
  • Competency-based questions to assess your suitability for the role. This technique uses questions based on the competencies required to perform the job as the best indicator of the future performance of an applicant.  Competencies are the behavioural skills required for the role and are linked to the values of the company, such as teamwork, innovation and passion for excellence, growth and learning.  The job description will help you to identify what the key competencies are. 

You may find it useful to answer the competency-based questions using the STAR technique:

  • Situation: Describe the background of a particular situation
  • Task: Describe what your particular task was in relation to this
  • Action: Describe exactly how you managed the tasks set and overcame any obstacles or challenges
  • Result: Describe the end result

It is important to be specific and refer to a particular work-related event rather than a more general, or personal, example.

Stage 3 - Second/Final Stage Interview

These interviews are conducted by a member of the HR team, but also involve a senior member of the hiring managers’ team.  While they will have notes from the first stage interview, there may still be questions on topics you’ve covered previously.  There will again be a brief review of your CV followed by more targeted questions on aspects not fully covered in the first interview, as well as your motivations, career aspirations and approach to working in a team. 

We aim to make sure these are conducted within two weeks of the first stage interview.  Again, they last around an hour.

Stage 4 - Offer of Employment

If you’re successful at the final interview, we will be in touch with an offer of employment.

We aim to get back to you within two weeks of the interview, depending on the timescale for hiring and how many other candidates there are.  We’ll advise you at both stages of the interview process on more precise timings.

 Please note that an offer is subject to:

  • You having the legal right to live and work in the role which you are being offered in the UK (or the relevant global location to which you are applying) and to you producing to us your passport and any additional original documents which we may request as proof of this.
  • You passing to our satisfaction any employment, educational and reference checks which we request.