McDonald's

With new franchises opening in different locations on a frequent basis, McDonald’s needed a reliable business energy supplier with the capabilities to get new sites connected quickly — Gazprom Energy supplied this, along with the support of our award-winning customer service team.

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Scalability is key to the success of McDonald’s, and the brand needed a business energy supplier capable of keeping up with their franchise expansion plans. Our flexible corporate energy contracts mean it’s easy to add new restaurants to the existing energy supply delivered to McDonald’s, and with little to no interruption to supply — leaving the company free to focus on more important challenges.

“We’re one brand but we’re not one company, in fact in the UK we’re more than 150 companies,” explains Peter Schroeder, Senior Energy Consultant at McDonald’s UK. “To work with us, energy suppliers have to be flexible and able to handle change without causing us problems. It’s not a simple job but Gazprom Energy has proved that it’s more than up to the task.”

“After food and people, energy is the third biggest controllable cost that our restaurant managers face, so it’s important that we can offer franchisees easy access to a good deal,” continues Peter. “The fact that every single current franchisee in Great Britain has chosen to take this contract up shows the faith they have both in McDonald’s to select the right supplier and in Gazprom Energy to deliver a good service.”

Currently Gazprom Energy supplies over 1000 McDonald’s sites on a seven-year contract. It’s a scale that makes accurate billing and clear communication an absolute priority.

“We can’t operate without accurate and timely billing,” says Peter. “It’s our number one priority when selecting a supplier. Obviously the price has to be competitive but above all I have to have faith that they can handle the challenges presented by a multi-site, multi-ownership business.

“We get that and a really high standard of customer service from Gazprom Energy – we’ve always had an account manager that’s available on the phone when we need them and they’re invariably prompt and effective in resolving queries.”

The challenge:

Deliver a consistently good and accurate service to a growing multi-site, multi-ownership business.

The solution:

A scalable contract with easy on-boarding for new sites backed with responsive customer service and accurate billing.

The benefits:

  • A competitive contract with the ability to add new sites at any time
  • Accurate billing across 1,000 sites
  • Quick and easy access to a dedicated account manager