Siemens

Gazprom Energy puts great customer service into Siemens’ energy supply

A responsive partnership approach alongside excellent customer service and support is helping Siemens to effectively meet the energy needs of its internal customers.

Overview

Established for almost 170 years, global engineering company Siemens manufactures many of the items we now rely on in everyday life.

With such an extensive product and service portfolio and hundreds of offices and industrial plants to power, Siemens has a substantial energy requirement, for which the internal energy team rely on Gazprom Energy to provide.

As a major area of spend, energy comes under close scrutiny at Siemens, it is therefore essential that Energy Commodity Manager Chris Robinson works alongside an energy supplier that delivers exceptional service, is reliable and has extensive knowledge of the market.

The challenge

Managing a multi-million euro spend across internal customers spanning hundreds of sites, Siemens see energy as much more than just a commodity, and as such the team requires a specific level of service and support from their supplier.

With a myriad of internal customers to satisfy, it is essential that Chris and his team can access the relevant data as and when required to answer questions raised by internal stakeholders.

The solution

Gazprom Energy’s dedicated account management model based on agreed Service Level Agreements ensures that any queries are dealt with as quickly as possible, with all queries receiving a same day response.

The results

Siemens now manages a highly effective gas portfolio, supported by excellent customer service and expertise in flexible energy buying from Gazprom Energy. The number of internal enquiries has decreased as a result of buying cost effectively for future demand which has freed up some of Chris’ time to focus on more pressing energy matters.

Read the full Siemens case study document to find out more.