Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. By continuing to browse this site, you are agreeing to our use of cookies.

Information about our use of cookies

This website uses four types of cookies: Strictly Necessary, Preferences, Statistics and Marketing cookies. We use cookies on this website to help us understand better how our visitors use and interact with our website so we can make improvements to the user experience.  Some cookies are also essential for the website to work.

Strictly Necessary cookies

Strictly Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Please see below a list of all the Strictly Necessary cookies we use on our website:

Cookie name

Cookie description

Type

Expiry

Provider

Asp.net_sessionID

Preserves the visitor's session state across page requests.

HTTP

Session

gazprom-energy.co.uk

_requestVerificationToken : 

This is an anti forgery token. Helps prevent Cross-Site Request Forgery (CSRF) attacks.

HTTP

Session

gazprom-energy.co.uk

CookieConsent

Stores the user's cookie consent state for the current domain

HTTP

1-year

gazprom-energy.co.uk

UMB_UCONTEXT

Essential cookie. Umbraco specific cookies - Strictly necessary for the website to work correctly.  This cookie is set by websites using the Umbraco web content management system. It is usually only seen by site administrators accessing the back end of the website, rather than general visitors. 

HTTP

1-year

gazprom-energy.co.uk

UMB_UPDCHK

Essential cookie. Umbraco specific cookies - Strictly necessary for the website to work correctly.  This cookie is set by websites using the Umbraco web content management system. It is usually only seen by site administrators accessing the back end of the website, rather than general visitors.

HTTP

1-year

gazprom-energy.co.uk

XSRF-TOKEN

Essential cookie. Umbraco specific cookies - Strictly necessary for the website to work correctly.  This cookie is set by websites using the Umbraco web content management system. It is usually only seen by site administrators accessing the back end of the website, rather than general visitors.

HTTP

1-year

gazprom-energy.co.uk

XSRF-V

Essential cookie. Umbraco specific cookies - Strictly necessary for the website to work correctly.  This cookie is set by websites using the Umbraco web content management system. It is usually only seen by site administrators accessing the back end of the website, rather than general visitors.

HTTP

1-year

gazprom-energy.co.uk

 

Preference cookies

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Please see below a list of all the Preference cookies we use on our website: 

Cookie name

Cookie description

Type

Expiry

Provider

__livechat

Used to hide the user's personal customisation of LiveChat.

HTTP

3 years

livechatinc.com

__livechat_lastvisit

Stores when the user last used LiveChat.

HTTP

3 years

livechatinc.com

3rdparty

Used to hide the user's personal customisation of LiveChat.

HTTP

Session

livechatinc.com

main_window_timestamp#

Used to hide the user's personal customisation of LiveChat.

HTTP

Session

livechatinc.com

recent_window

Used to hide the user's personal customisation of LiveChat.

HTTP

Session

livechatinc.com

__atuvc

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTTP

1 year

AddThis

__atuvs

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTTP

Session

AddThis

_at.cww

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTTP

Persistent

AddThis

at-lojson-cache-#

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTML

Persistent

AddThis

at-rand

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTML

Persistent

AddThis

bt2

Functionality cookie. AddThis social sharing widget - Used by the social sharing platform AddThis to keep a record of parts of the site that has been visited in order to recommend other parts of the site

HTTP

255 days

AddThis

di2

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTTP

1 year

AddThis

loc

Functionality cookie. AddThis social sharing widget - Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level).

HTTP

2 year

AddThis

mus

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTTP

3 year

AddThis

uid

Functionality cookie. AddThis social sharing widget - Creates a unique, machine-generated user ID. AddThis, which is owned by Clearspring Technologies, uses the user ID to make it possible for the user to share content across social networks and provide detailed statistics to various providers.

HTTP

1 year

AddThis

uvc

Functionality cookie. AddThis social sharing widget - Detects how often the social sharing service, AddThis, encounters the same user.

HTTP

1 year

AddThis

vc

Functionality cookie. AddThis social sharing widget - This is used on Blog posts and news items to allow users to share the content via their own social media channels. 

HTTP

1 year

AddThis

xtc

Functionality cookie. AddThis social sharing widget - Registers the user's sharing of content via social media.

HTTP

1 year

AddThis

 

Statistics cookies

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Please see below a list of all the Statistics cookies we use on our website: 

Cookie name

Cookie description

Type

Expiry

Provider

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website. This helps us count how many people visit our website by tracking if you’ve visited before.

HTTP

2 years

Google

_gat

Used by Google Analytics to throttle request rate. Used to manage the rate at which page view requests are made.

HTTP

Session

Google

_gid

 Registers a unique ID that is used to generate statistical data on how the visitor uses the website

HTTP

Session

Google

_utma

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

HTTP

2 years from set/update

Google

_utmb

This works with _utmc to calculate the average length of time you spend on our website. Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

HTTP

30 mins from set/update

Google

_utmc

This works with _utmb to calculate when you close your browser

HTTP

Session

Google

_utmz

This tells us how you reached our website (eg from another website or a search engine)

HTTP

6 months from set/update

Google

_hjIncludedInSample 

Analytical cookie. Hotjar analytics - This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Like most tracking tools, Hotjar stores first party cookies on our visitor's browser. This is needed to display the correct content to our visitors.  

HTTP

Session

Hotjar

__distillery

Collects statistics on what videos the user has seen.

HTTP

1 year

Wistia

PREF

Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

HTTP

8 months

youtube.com

VISITOR_INFO1_LIVE

Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

HTTP

179 days

youtube.com

YSC

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

HTTP

Session

youtube.com

 

Marketing cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Please see below a list of all the Marketing cookies we use on our website: 

Cookie name

Cookie description

Type

Expiry

Provider

ads/ga-audiences

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

Pixel

Session

google.com

collect

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Pixel

Session

google.com

fr

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

HTTP

3 months

facebook.com

 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site.

Other tracking technologies

Web beacons: Our web pages may contain electronic images known as web beacons (also called single-pixel gifs and transparent graphic images) that we use to help deliver cookies on our sites, count users who have visited those sites, deliver services, and analyze the effectiveness of our promotional campaigns, for example. We may also include web beacons in our marketing email messages or newsletters to determine whether an email is opened or if links are clicked.

Web server & application logs: Our servers automatically collect certain information to help us administer and protect the services, analyze usage, and improve users’ experience. The information collected includes:

  • IP address and browser type
  • Device information including Unique Device Identifier (UDID), MAC address, Identifier For Advertisers (IFA), and similar identifiers we or others may assign
  • Device operating system and other technical facts
  • The city, state, and country from which you access our website
  • Pages visited and content viewed, stored, and purchased
  • Information or text entered
  • Links and buttons clicked
  • URLs visited before and after you use our services

Local shared objects/Flash cookies: Flash cookies, also known as local shared objects, are designed to support browser content supported by Adobe® Flash. They are usually used to enable ads and video content on websites. Like other cookies, they will store information on your device, some of which will be specific to the Flash-enabled content. Flash cookies can only be deleted within Adobe Flash rather than via your browser. Please refer to the following help page for information on how to manage your privacy settings and deletion of Flash cookies.

Interest-based advertising (IBA)

Interest-based advertising (IBA) allows us to deliver targeted advertising to users of our Services. IBA works by showing you advertisements that are based on the type of content you access or read. For example, as you browse our Services, one of the cookies placed on your device will be an advertising cookie so we can better understand what sort of pages or content you are interested in. The information collected about your device enables us to group you with other devices that have shown similar interests. We can then display advertising to categories of users that is based on common interests. For more information about IBA, please visit: http://www.iab.net/public_policy/behavioral-advertisingprinciples.

Opting out of IBA

If you want to opt out of receiving interest-based advertising, it does not mean that you will no longer receive advertising when you are using our Services. It just means that we will not use information collected about you for IBA and that any advertising you see will not be customized or relevant to you. You can exercise your online advertising choices at http://optout.aboutads.info or by clicking the AdChoices icon in an ad and following the instructions. You may also opt out of receiving interest-based ads from many sites through the Network Advertising Initiative's (NAI) Opt Out Tool (http://www.networkadvertising.org/choices) and in the EU at http://www.youronlinechoices.com/. Remember, if you delete cookies, use a different device, or change web browsers, you may need to opt out again.

Advertising on mobile devices

Mobile devices have an identifier that gives companies the ability to serve targeted ads to a specific mobile device. In many cases, you can turn off mobile device ad tracking or you can reset the advertising identifier at any time within your mobile device privacy settings.

Another tool you can use to control advertising on your mobile device is the AppChoices App: http://youradchoices.com/appchoices. 

You may also choose to turn off location tracking on your mobile device. If you turn off ad tracking or location tracking, we will no longer use information collected from your device’s advertising identifier for the purposes of advertising. You may still see the same number of ads but they may be less relevant because they will not be based on your interests.

Do Not Track

Some browsers transmit Do Not Track (DNT) signals to websites. Due to the lack of a common interpretation of DNT signals throughout the industry, we do not currently alter, change, or respond to DNT requests or signals from these browsers. We will continue to monitor industry activity in this area and reassess our DNT practices as necessary.

Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn®, to log into some of our Services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services

If you have any questions, queries or comments regarding this cookie policy please send to marketing@gazprom-energy.com.