In the event of an emergency, it’s important to know who to contact.

Below, we’ve provided need-to-know information to help when faced with emergency involving your gas or electricity supply.


What to do if you smell gas – or suspect a gas leak

If you smell gas or suspect a gas leak, please call The National Gas Emergency Service on 0800 111 999. Calls are free, and they operate 24 hours a day, 365 days a year. 

Republic of Ireland customers should call The National Gas Emergency Service on 1850 20 50 50.

You should also take the following actions:

  1. Open all doors and windows to ventilate the space
  1. Turn gas supply and gas appliances off at the mains
  1. Avoid smoking or the use of any naked flames
  1. Avoid turning any electrical switches off or on

If your site has been made safe following a gas emergency and you are looking to have your gas supply reconnected, please call our metering team on 0161 837 3371.


What to do in the event of a power cut

In the event of a power cut, you should contact your local distribution company.

If you are unsure of who your local distribution company is, please refer to your electricity invoice. There, you will find a two-digit regional electricity company (REC) code within your electricity supply number.

Using our REC code guide, you can then find out which number corresponds to your local distribution company and ascertain the relevant contact details.