Emergencies

If you smell gas, suspect a gas leak or experience an unexpected power cut, it’s important to know who to contact to get the issue sorted. Here, we offer practical guidance to businesses that experience an emergency situation with their gas or electricity supply.

At Gazprom Energy, we’re keen to offer simple, practical guidance to all of our customers, regardless of your query. Below we’ve provided need-to-know information on what to do in the event of an emergency with your gas or electricity supply.

Gas emergencies

If you smell gas or suspect a gas leak please call The National Gas Emergency Service. It's free and is operated 24 hours a day, 365 days a year.

Customers in the UK should call: 0800 111 999

Customers in the Republic of Ireland should call The National Gas Emergency Service: 1850 20 50 50

You should also take the following actions:

- Open all doors and windows for ventilation

- Turn your gas supply and gas appliances off at the mains

- Avoid smoking and the use of any naked flames

- Avoid turning off/on any electrical switches

Power cuts

In the event of a power cut you should contact your local distribution company.

If you are unsure of who your local distribution company is, please refer to your electricity invoice where you will find a two digit regional electricity company (REC) code within your electricity supply number. Use our REC code guide to find out who your local distribution company is and how to contact them.