Emergencies

Knowing who to contact in the event of an emergency is essential. Here are the details for when things go wrong.

Preparing for the worst is never ideal, but it’s important that you know what to do when faced with certain situations. Below, you’ll find the need-to-know numbers to get in touch with, in the event of an emergency involving your gas or electricity supply.

What should I do if I suspect a gas leak?

If you smell or suspect a gas leak, the first thing you should do is call The National Gas Emergency Service on 0800 111 999. Calls are free, operate 24 hours a day, 365 days a year, and they’ll be able to offer help and advice if you find yourself faced with a potential gas leak. 

Republic of Ireland customers should call the National Gas Emergency Service on 1850 20 50 50.

Additionally, it’s wise to also take the following actions:

  • Open all doors and windows to ventilate the space
  • Turn gas supply and gas appliances off at the mains
  • Avoid smoking and extinguish any naked flames
  • Avoid turning any electrical switches off or on

After receiving confirmation of your site’s safety following a gas emergency, and you need to have your gas supply reconnected, please call our metering team on 0161 837 3371.

What should I do in a power cut?

In the event of a power cut, please contact your local distribution company.

If you’re unsure of who your local distribution company is, please refer to your electricity invoice. It features a two-digit regional electricity company (REC) code within your electricity supply number.

Using our REC code guide, you can then find out which number corresponds to your local distribution company and ascertain the relevant contact details.

After your emergency is resolved

Once your emergency has been resolved, we want to make sure everything is up and running as with every aspect of your business gas and electricity. We do our utmost to smoothly transition you back into the day-to-day workings of your site in the aftermath of an emergency.

If you’re looking for more insights and advice on a range of gas and electricity-related topics, then please head to our help and support page, where you’ll find further information on a range of subjects, including meter readings, moving premises and understanding the ins and outs of your bills and payments.