Burning Desires Case Study

Burning Desires saved 30% on their energy costs with Gazprom Energy.

Advanced metering and quality customer service are ensuring that SME retailer Burning Desires’ has the energy and information it needs, when it needs it

Lancashire-based fireplace and stove retailer Burning Desires opened for business in 1991 and has been a customer of Gazprom Energy’s for nine years. With a staff of 16 and a full range of working fireplaces in its showroom, the business's gas and electricity consumption is one of its chief monthly outgoings. When Managing Director Sean Treaddell was looking for a new supplier, high on the list of priorities were good customer service and accurate billing, and he got both of these and more when he switched to Gazprom Energy.

In 2014, Gazprom Energy installed an advanced meter for the business, which sends actual consumption data to the supplier, removing the need for estimated bills and providing the business with more information on its consumption.

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The challenge

Ensuring Burning Desires had the energy they needed – gas and electricity – along with the accurate billing and information necessary to keep control of costs.

The solution

Advanced metering installed at Burning Desires' showroom provided Gazprom Energy with up-to-date information on the business's consumption to allow it to bill accurately.

Gazprom Energy's no-call-centre policy ensures that if Sean has a query he can speak directly to a professional to discuss his bill without him having to wait in phone queues to reach the correct department.

Prompt and professional advice allows Sean to easily discuss his contract with someone at Gazprom Energy, giving him the information he needs to make an informed decision as a customer.

The results

In the first year of switching, Burning Desires saved 30% on its energy costs. Not only that, the excellent customer service and support provided by Gazprom Energy gave Burning Desires the confidence and reassurance that its decision was right for the business.

Sean can now compare any bill with the consumption data on his advanced meter. This helps him monitor the business's monthly consumption more easily, and gives him confidence in the accuracy of his bills.

By not having to sit through phone queues to discuss his bills, finding answers to any day-to-day queries is not a chore for Sean.

Sean can also easily find out about different contract options by speaking to an account manager at Gazprom Energy so he’s fully aware of his options when his contract is coming up for renewal plus he can discuss the different tariffs and what type he should be on.

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