Housing & Care 21

Good quality customer service keeps housing association coming back for more.

Excellent customer care, accurate consumption data and competitive pricing has seen housing&care21 renew its gas supply contracts with Gazprom Energy every year for the last four years. As one of the country’s largest non-profit providers of retirement and extra care accommodation, housing&care21 operates in more than 150 local authority areas across the UK

Mark Allum, contracts manager at housing&care 21, says: “Gazprom Energy supplies gas to 442 sites of our sites across the country. Every year we review energy procurement, working closely our energy consultants NUS Consulting and for the last four years Gazprom Energy has come out on top."

“It’s not just that they provide us with a competitive price, the level of information and service we get from the team really sets them apart from other suppliers. We have a dedicated account manager who understands our needs and can answer queries or quickly solve any issues at the other end of the phone. This makes dealing with gas across our business as easy as possible."

“Gazprom Energy has fitted advanced metering reading technology across nearly all of our sites and this allows us to build up an idea of where consumption could be lowered."

“With this accurate data, and guidance from our consultants, we’ll be able to review and monitor each site to look for potential inefficiencies when it comes to our energy use much more effectively – helping us decide on the wisest way of lowering our costs.”

The challenge:

Providing a value-added customer service to ensure housing&care 21 can manage it gas contracts easily

The solution:

An account manager who acts as a direct contact for the organisation and AMR technology to provide the tools it needs to manage its energy consumption

The benefits:

  • A relationship that has allowed housing&care 21 to quickly and easily discuss any queries or concerns about its gas consumption or costs
  • Access to accurate consumption data that can paint a picture of the organisation’s energy cost across its different sites, helping it consider initiatives to make its portfolio more efficient