Welcome to the Gazprom Energy Help and Advice centre. Here you’ll find advice and support for your business energy, including information on billing, meter readings and what to do when moving premises. There’s also a comprehensive FAQs page, where we aim to answer all of your business energy questions.
At Gazprom Energy, we understand that solving business energy problems can be a hassle. That’s why we’ve created our comprehensive Help and Advice section to ensure that you can deal with issues, concerns and queries as they arise. We’ve provided helpful advice so that you can better manage your gas and electricity contracts, including a glossary of common energy terms to help decipher the industry jargon.
No matter how big or small your business, we all need help with our energy bills from time to time. Our Help and Advice page gives you all the advice and information you need in one place, so you can get your questions answered quickly and simply.
We pride ourselves on our simple and clear approach to business energy, and this is reflected throughout our Help and Advice section. By offering easy-to-follow guidance for our business energy customers, we’re able to maintain our reputation for providing award-winning customer service, even when we aren’t speaking directly to you.
Through our Help and Advice section, we’ve aimed to cover every topic which could raise questions or concerns for our customers. With individual guides to bills and payments, meter readings, moving premises, property visits and complaints — we help you solve your queries without having to pick up the phone or write an email.
While we’ve made it easy to get the advice you need without calling us, please don’t hesitate to contact us should you have any further queries, or simply wish to speak to a member of our team. Our Customer Service team will always be happy to help you.
To talk to us, visit the Contact us page or call 0845 230 0011.
Find answers to the most frequently asked questions including Billing, Moving premises, Meters and Terms & Conditions.
Understanding your energy bill is important to ensure that you’re on the best plan and you’re getting good value for money. Find out more...
Keep on top of your business energy bills and avoid receiving estimated bills by submitting your meter readings to us. Find out more...
Our Change of Tenancy team is here to help take the hassle out of moving by taking care of changes to your gas and power contracts. Find out more...
Gazprom Energy or a representative from your local electricity or gas network operator may need to visit your property from time to time. Find out more...
We like to keep our customers happy so customer service is our top priority. If for any reason you feel you haven’t received the best from us, find out more about how to submit a formal complaint.
A glossary is an alphabetical list of terms in a particular domain of knowledge with the definitions for those terms. Find out more about our energy related terms...
Find here links to download useful documents including Direct Debit mandates, VAT declaration and billing requirements forms.
