Help and support

All the answers to your business energy questions including moving premises, billing, meter readings and visiting your property.

Welcome to the Gazprom Energy Help and Advice centre. Here you’ll find advice and support for your business energy, including information on billing, meter readings and what to do when moving premises. There’s also a comprehensive FAQs page, where we aim to answer all of your business energy questions.

At Gazprom Energy, we understand that solving business energy problems can be a hassle. That’s why we’ve created our comprehensive Help and Advice section to ensure that you can deal with issues, concerns and queries as they arise. We’ve provided helpful advice so that you can better manage your gas and electricity contracts, including a glossary of common energy terms to help decipher the industry jargon.

No matter how big or small your business, we all need help with our energy bills from time to time. Our Help and Advice page gives you all the advice and information you need in one place, so you can get your questions answered quickly and simply.

Clear and simple business energy advice

We pride ourselves on our simple and clear approach to business energy, and this is reflected throughout our Help and Advice section. By offering easy-to-follow guidance for our business energy customers, we’re able to maintain our reputation for providing award-winning customer service, even when we aren’t speaking directly to you.

Your business energy questions, answered

Through our Help and Advice section, we’ve aimed to cover every topic which could raise questions or concerns for our customers. With individual guides to bills and payments, meter readings, moving premises, property visits and complaints — we help you solve your queries without having to pick up the phone or write an email.

Contact us

While we’ve made it easy to get the advice you need without calling us, please don’t hesitate to contact us should you have any further queries, or simply wish to speak to a member of our team. Our Customer Service team will always be happy to help you.

To talk to us, visit the Contact us page or call 0845 230 0011.

All the information and advice you need in one place