We understand that this is a stressful time for business owners and bill payers who are dealing with a multitude of issues right now due to the coronavirus (COVID-19) pandemic and the resulting government measures to reduce transmission.
If you’re worried about paying your business energy bills over the next few months, we encourage you to read the information below which will be updated in line with the latest government advice and guidance.
Make sure you have a supply agreement in place
If your business recently moved into new premises supplied by Gazprom Energy or your business supply contract with us recently ended, and you’re yet to sign a new one, it’s likely you’re being charged deemed or out of contract rates. These rates are generally a lot higher than standard contract rates so you should quickly agree a new business energy contract with your chosen supplier.
To get a quote from Gazprom Energy, please call 0161 814 9896.
Send monthly meter readings
If we don't have an up to date meter reading for your site, your monthly bill will be based on estimate consumption which means you may end up paying for energy that hasn’t been used. To ensure your bills reflect your actual consumption, please send us a meter reading at the end of each month (unless there is an automated meter reading device attached to your meter). You can submit a meter reading via any of the below channels:
Phone: 0161 837 3395
Take advantage of the government’s support measures
To support businesses at this challenging time, the UK government has announced greater protection for businesses and a package of financial measures that includes grants, loans, a business rate holiday and a VAT deferral.
We encourage you to visit the Government website to read about the protection and support your business will be given and apply for any of the additional schemes that are applicable to your business. This will allow you to review your business’ cash flow and liquidity situation.
Request support from your energy supplier
If you’ve followed the above steps and you’re still worried about paying your business energy bills, we may be able to help. We’re committed to helping customers that are most affected by the coronavirus situation where possible.
To request support from Gazprom Energy, please complete the below form so our Credit Control team can review your situation and consider your request. We will contact you as soon as possible.
We can only accept requests from customers and we will not be responding to third party intermediaries on these requests. If you work for a third party intermediary and you are completing this form on behalf of your customer, please ensure that the contact details below are for the customer and not yourself or your company.
You can find more details of how the government is supporting businesses by following this link.
Find out what we’re doing to support our customers and employees.