Financial difficulty

Find out what you should do if you're worried about paying your business energy bills

We understand that this is a stressful time for business owners and bill payers who are dealing with a multitude of issues right now due to the coronavirus (COVID-19) pandemic and the resulting government measures to reduce transmission.

If you’re worried about paying your business energy bills over the next few months, we encourage you to read the information below which will be updated in line with the latest government advice and guidance.

Steps to managing your business energy bills during the coronavirus (COVID-19) pandemic:

Make sure you have a supply agreement in place

If your business recently moved into new premises supplied by Gazprom Energy or your business supply contract with us recently ended, and you’re yet to sign a new one, it’s likely you’re being charged deemed or out of contract rates.  These rates are generally a lot higher than standard contract rates so you should quickly agree a new business energy contract with your chosen supplier.

To get a quote from Gazprom Energy, please call 0161 814 9896.

Send monthly meter readings

If we don't have an up to date meter reading for your site, your monthly bill will be based on estimate consumption which means you may end up paying for energy that hasn’t been used.  To ensure your bills reflect your actual consumption, please send us a meter reading at the end of each month (unless there is an automated meter reading device attached to your meter).  You can submit a meter reading via any of the below channels:



Phone: 0161 837 3395

Take advantage of the government’s support measures

To support businesses at this challenging time, the UK government has announced greater protection for businesses and a package of financial measures that includes grants, loans, a business rate holiday and a VAT deferral.

We encourage you to visit the Government website to read about the protection and support your business will be given and apply for any of the additional schemes that are applicable to your business.  This will allow you to review your business’ cash flow and liquidity situation.

Request support from your energy supplier

If you’ve followed the above steps and you’re still worried about paying your business energy bills, we may be able to help. We’re committed to helping customers that are most affected by the coronavirus situation where possible.

To request support from Gazprom Energy, please complete the below form so our Credit Control team can review your situation and consider your request.  We will contact you as soon as possible.

We can only accept requests from customers and we will not be responding to third party intermediaries on these requests. If you work for a third party intermediary and you are completing this form on behalf of your customer, please ensure that the contact details below are for the customer and not yourself or your company.

This can be found on your latest bill
This starts with 'AG' can be found on your latest bill
Meter readings
About your business
A business is defined as a micro business if they meet one of the following criteria: Employs fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or uses no more than 100,000 kWh of electricity per year; or uses no more than 293,000 kWh of gas per year.