How to check if your bill is correct

 Staying on top of energy bills can be challenging for any business. But, by taking time to understand your bills, you can monitor your outgoings and be sure you’re always paying the right amount for the energy you’ve used.

• How to ensure energy bills are correct
• Understanding your energy bill
• What if your energy bills are incorrect?
• Contact us about your bills

How to ensure your energy bills are correct

The easiest way to ensure you’re paying the right amount for business energy is to submit regular meter readings to us. If your business has yet to upgrade to an Automated Meter Reading (AMR) system, some of your energy bills may be based on estimated usage.

Estimated billing has a number of pitfalls, not least that you could end up paying for energy you haven’t used. We advise all of our customers to avoid estimated energy bills. Rest assured, we’re doing what we can to reduce the number of estimated invoices we issue.

To ensure you receive accurate energy bills, we’d advise you take a meter reading on the last day of each month and submit it to us within 5 days, so that we can calculate your bill using no estimation. In doing so, you can be sure you’re only paying for the energy you’ve used, helping to keep on top of your monthly overheads.

Understanding your energy bills

It pays to have a basic understanding of what each item on the statement means, as energy bills can be difficult to translate into real-world costs. If you’re concerned you’re not paying the right amount for your energy, take a look at our guides on how to understand your bills, as these simple guides can help you work out how we calculated the amount owed.

What if your energy bills are incorrect?

If you’re concerned your latest energy bill is incorrect, there are a number of things to consider which may have affected your latest statement amount.

These include:

• Your bill could have been estimated, even if you have an AMR system: On the rare occasion that it’s not possible to make contact with your AMR device and obtain a meter reading, we will invoice based on an estimated reading.
• You may have used more or less energy than usual: Consider if your energy usage has changed in such a way to affect your monthly energy statement.
• There may be a fault with your energy meter/s: If there’s a fault with your energy meter, the reading may not be accurate, which may affect your bill.
• There may be a mistake with your meter reading: If there is a mistake in your latest meter reading, your bill may be calculated incorrectly. Consider taking a new reading, and compare it to the one quoted on your energy statement.

How to understand your bills

Bills and payments FAQs

What are out of contract and deemed tariff rates

Who is liable for business rates?

Gazprom Energy contact details

Of course, if you’re still unhappy with the amount after reading these guides, or you’re in need of more information on your bill, then don’t hesitate to contact the Gazprom Energy team, so we can look into the matter.

To speak to a member of our team, visit the Contact Us page where you can fill in the relevant forms or give us a call on 0161 837 3395 – we’re always on hand to help you with any queries whatever the problem is.