How to check if your bill is correct

At Gazprom Energy, we know that business energy bills can be hard to decipher, which is why we’ve created this guide to help you understand your bill.

Staying on top of energy bills can be challenging for businesses. But by taking time to understand your bills, you can monitor your outgoings and be sure you’re always paying the right amount for the energy you’ve used.

Meter Readings

The easiest way to ensure you’re paying the right amount for business energy is to submit regular meter readings to us. If your business is yet to upgrade to an Automated Meter Reading (AMR) system, some of your energy bills may be based on estimated usage.

Estimated billing has a number of pitfalls, not least that you could end up paying for energy you haven’t used. We advise all of our customers to avoid estimated energy bills, and are doing what we can to reduce the amount of estimated invoices we issue.

To ensure your business energy bills are as accurate as possible, we’d advise you to take a meter reading on the last day of each month and submit it to us within 5 days so that we can calculate your bill using no estimation. In doing so you can be sure you’re only paying for the energy you’ve used, helping to keep on top of your monthly overheads.

For more information on meter readings, including how to read your gas and electricity meters, click here

Understanding Your Energy Bill

It pays to have a basic understanding of what each item on the statement means, as energy bills can be difficult to translate into real world costs. If you’re concerned you’re not paying the right amount for your energy, take a look at our guides on how to understand your bills. Offering practical guidance on what’s included in each of your energy statements, these simple guides can help work out how we calculated the amount owed.

Of course, if you’re still unhappy with the amount after reading these guides, you should contact the Gazprom Energy team so that we can look into the matter. To speak to a member of our team, visit the Contact Us page or call 0845 230 0011.

Further Considerations

If your latest monthly energy bill is more or less expensive than normal, and you’re concerned it’s incorrect, there are a number of things to consider which may have affected your latest statement amount. 

These include: 

  • Your bill could have been estimated, even if you have an AMR system: On the rare occasion that it’s not possible to make contact with your AMR device and obtain a meter reading, we will invoice based on an estimated reading.
  • You may have used more or less energy than usual: Consider if your energy usage has changed in such a way to affect your monthly energy statement.
  • There may be a fault with your energy meter/s: If there’s a fault with your energy meter the reading may not be accurate, which may affect your bill.
  • There may be a mistake with your meter reading: If there is a mistake in your latest meter reading, your bill may be calculated incorrectly. Consider taking a new reading, and compare it to the one quoted on your energy statement.

If, after reading this guide and following the steps listed, you’re still unhappy with your quoted energy bill please don’t hesitate to visit the Contact Us page or call 0845 230 0011.