How to understand your bills

To help straighten out anything you may be unsure of, we’ve put together these handy guides to provide some insight. Using our helpful resources below, you can be sure you’re always paying the right amount for the energy you’ve consumed. Let’s start with gas.

How to understand your gas bill

 

In August 2017, we improved our gas invoices to make them a bit easier for our customers to understand. But if you’re staring at it in confusion and still wondering what’s what, then no worries – our animated video should help explain:

If you’re more of a reader and prefer things in black and white – we’ve made this helpful (and printable) PDF:

This handy reference guides you through the various elements of your invoice, breaking down things further to help you understand how we’ve arrived at your final billing figure.

How to understand your electricity bill

The same applies to electricity billing in that it can be difficult to understand what the different components of your bill mean. If you use Gazprom Energy for your electricity and are struggling to get to the bottom of your invoices and need a helping hand, then be sure to check out the guides provided below.

The type of electricity bill you receive each month will depend on the type of meter you have – some meters are read monthly (this is most common and known as non-half hourly), while others are read half-hourly (this applies mainly to businesses that consume large amounts of electricity).

Whichever type of meter you have, the documents below help explain your electricity invoices:

How to check if your bill is correct

Bills and payment FAQs

What are out of contract and deemed tariff rates?

How are business rates calculated?

 

Contact us about your business energy bill

We hope the resources and guides above have helped to clear up any questions that you may have about your bills. If you’re still unsure about anything, you’re in need of more help with your invoices or anything else, then be sure to contact our Customer Services team on 0161 837 3395 – they’re always happy to help, whatever your query may be.

Alternatively, get in touch at our Contact Us page, fill in the forms there and we’ll direct your query to the relevant department.