To help straighten things out, we’ve put together these guides. Using our helpful resources below, you can be sure you’re always paying the right amount for the energy you’ve consumed. Let’s start with gas.
In August 2017, we redesigned our gas invoices to make them a bit easier to understand. But if you’re looking at it and still wondering what’s what, then no worries – our animated video should help explain:
If you’re more of a reader and prefer things in black and white – we’ve made this helpful (and printable) explainer PDF:
This handy reference guides you through the various elements of your invoice to help you understand how we’ve arrived at the final billing figure.
Don’t forget that you can view and download your gas bills using My Gazprom Energy.
The same applies with electricity, in that it can be difficult to get your head around and understand what the different components of your bill mean. If you use Gazprom Energy for your electricity and are struggling to get to the bottom of your invoices, these guides will offer a helping hand.
The type of electricity bill you receive each month will depend on the type of meter you have – some meters are read monthly (this is most common and known as non-half hourly), while others are read half hourly (this applies mainly to businesses that consume large amounts of electricity).
Whichever type of meter you have, the below documents help explain your electricity invoices:
If you wish to view and download your electricity bills, you can do so by logging into our Power Portal.
Hopefully that’s helped clear up any questions you have about your bills. If you need more help with your invoices – or anything else – you can contact our Customer Services team on 0845 230 0011 or by using our Contact Us page.
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