Frequently Asked Questions

Find answers below to the most frequently asked questions including Billing, Moving premises, Meters and Terms & Conditions.

Whether you’re a new or existing Gazprom Energy customer, you’ll find the answer to many of your business energy queries here on our frequently asked questions page.

From switching to Gazprom Energy to paying your gas bill, our FAQs page has all the information you need to get your queries answered. As part of our award-winning approach to customer service, we’ve listened to our customers and compiled a list of their most common queries.

No matter how experienced you are at handling business energy, everyone needs help in managing their gas and electricity contracts from time to time — so it’s important to know where to seek support when you need it.

Existing customers

If you’re an existing Gazprom Energy customer, our FAQs page should be your first port of call when trying to find the answer to your energy query. With essential guidance and information on managing your account, paying bills and moving premises; here you’ll find lots of useful information to answer your queries. The FAQs page also contains a number of direct phone numbers, so you can be sure your query is directed to the right department should you need to contact us.

New customers

New to Gazprom Energy? Our FAQs page is the perfect place to get your questions answered. We’ve included lots of information regarding the switching and transfer process, so you can rest assured your gas and electricity supply is in good hands. There’s also lots of information on billing and payments, so you can compare our payment service to your current energy supplier.

While we’ve tried to cover as many topics as possible on our frequently asked questions page, you can always get in touch should you have any further queries. You can do so on our Contact us page, or by calling 0845 230 0011.