How to read your electricity meter

If you don’t have a smart meter or AMR, we recommend that you submit monthly business electric meter readings so we can create an accurate bill based on your actual consumption. Without providing us with a monthly reading, we have to estimate your usage.

Finding your electricity meter

Though this differs from property to property, the site manager, owner or facilities contact should be able to show you where your meters are located.

Taking an electricity meter reading

Your business has one of three types of meter, each of which is read slightly differently.

Taking a standard electric meter reading

On a standard meter you should record all the digits shown on the display, excluding the digits in red. It’s important to include any zeros at the beginning. In the example below the meter reading is 46343.

Electricity Meter
If you have more than one electricity rate, you’ll need to make a note of which meter reading applies to each rate. In the example below, the Low reading is 46343 and the Normal reading is 34636.

Taking a dial electric meter reading

Taking a reading from a dial meter can be a little tricky. You should record the number shown on each dial (from left to right) but exclude any red dials.

When the arrow is between two numbers be sure to record the lower of the two, except when the pointer is between nine and zero – use the number nine.

When the arrow is directly on a number, look at the next dial (to the right) to confirm the reading. If the next dial is between 0 and 1 then record the number that the arrow on the dial to the left is pointing to. If the next dial is between 9 and 0 then record the number that is before the one that the arrow on the dial to the left is pointing to.

In the example below the meter reading is 5613.

Each dial will turn in the opposite direction, so if your first dial turns clockwise, the second dial will turn anticlockwise. Be sure to remember this when recording your reading.

Taking a digital electric meter reading

On a digital meter you should record all the digits shown on the display, excluding the digits after the decimal point. It’s not important to include any zeros at the beginning. In the example below the meter reading is 5613.


On a digital meter you may have more than one rate. If you have more than one rate make a note of which meter reading applies to which rate. To view all the meter readings you may need to press the setting display button at the front of the meter.

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Meter reading & AMR FAQs

How to submit your electricity meter reading

If you’d like Gazprom Energy to provide you with more accurate electricity billings, then submitting your monthly meter reading(s) is a simple, straightforward process. Whatever your preferred method is, be sure to get in touch with us in one of the following ways and we’ll send you precise, accurate bills each month:

Web: My Gazprom Energy or use our contact form to submit your reading(s)
Email: enquiries@gazprom-energy.com 
Phone: 0161 837 3395

If you choose to call or email, then please have your Gazprom Energy Account Number or meter point administration number (MPAN) to hand - you can find either of these numbers on your bill.

Need some help understanding your bill? We’ve got a handy guide here.