How to read your electricity meter

If your meter isn't a smart meter, we recommend that you submit monthly business electric meter readings so we can create an accurate bill based on your actual consumption.

Finding your electricity meter

The location of meters differs from property to property but the site manager, owner or facilities contact should be able to show you where your meters are located.

Taking an electricity meter reading

Your business has one of three types of meter, each of which is read slightly differently.

Taking a standard electric meter reading

On a standard meter you should record all the digits shown on the display, excluding the digits in red. It’s important to include any zeros at the beginning. In the example below the meter reading is 46343.

Electricity Meter
If you have more than one electricity rate, you’ll need to make a note of which meter reading applies to each rate. In the example below the Low reading is 46343 and the Normal reading is 34636.

Taking a dial electric meter reading

Taking a reading from a dial meter can be a little tricky. You should record the number shown on each dial (from left to right) but exclude any red dials.

When the arrow is between two numbers be sure to record the lower of the two, except when the pointer is between nine and zero – use the number nine.

When the arrow is directly on a number, look at the next dial (to the right) to confirm the reading. If the next dial is between 0 and 1 then record the number that the arrow on the dial to the left is pointing to. If the next dial is between 9 and 0 then record the number that is before the one that the arrow on the dial to the left is pointing to.

In the example below the meter reading is 5613.

Each dial will turn in the opposite direction, so if your first dial turns clockwise, the second dial will turn anticlockwise. Be sure to remember this when recording your reading.

Taking a digital electric meter reading

On a digital meter you should record all the digits shown on the display, excluding the digits after the decimal point. It’s important to include any zeros at the beginning too. In the example below the meter reading is 05613.


On a digital meter you may have more than one rate. If you have more than one rate make a note of which meter reading applies to which rate. To view all the meter readings you may need to press the setting display button at the front of the meter.

How to submit your electricity meter reading

Submitting your monthly meter reading(s) is simple and you can do so in a number of ways:

Web: Log in to our customer portal or use our contact form to submit your reading(s)
Email: Send an email to our Customer Services team
Phone: Call our Customer Service team on 0845 230 0751
Text: Text your meter reading along with site/account number to 07860020155

If you call or email please have either your Gazprom Energy Account Number or the meter point administration number (MPAN) to hand. You can find these numbers on your bill.