If you’re having trouble with your bills or struggling with the numbers, then we understand. Meter readings can be a source of confusion for many businesses, resulting in over-paying or under-paying on your consumption, problems with data collection and a whole host of other issues.
Whatever problems you’re having with your readings, you’ll find the answers to your meter queries here, whether it’s finding out your eligibility for AMR installation or info on how to send us your meter readings for more accurate billings.
Whether you can’t find the answer to your question here or you’d just like to know more information about meter readings and its related topics, then please get in touch with our friendly Customer Service team.
To speak to a member of the team, please visit the Contact Us page and fill in the relevant forms or give us a call on 0161 837 3395 – we’re always on hand to help you with any queries, whatever the problem is.
There are several options for you to provide a meter reading. For both gas and electricity you can supply them by phone, email or online – whichever is easiest for you.
Online: My Gazprom EnergyTelephone: 0161 837 3395Fax: 0207 756 9789 Email: firstname.lastname@example.org
Please submit gas and electricity readings by the 1st day of the month. These will then be included within your latest invoice.
All our gas and electricity customers are eligible for a free automated meter reading (AMR) device within their contract. Customers with these devices can benefit from additional data service packages, which are paid for, but can add real value in helping to monitor and manage energy use.
A gas opening meter reading is important because it provides us with a start point and if we get things right now, we’ll avoid potential issues in the future. Your opening read needs to be submitted up to 10 working days after your supply comes live.
If you have an automated meter reading (device) on your meter or a smart meter, you should still provide an opening read. Opening reads can be provided via the online portal or via the AMR Team.
If we don’t obtain an opening read this will result in an Industry Estimated Read (MBR) being used, which could cause issues with your invoices and possibly result in a Shipper Agreed Read (SAR) dispute with your previous supplier.
AMR is a system that:
Simply it’s the ability to take a meter reading, and monitor use, without the need to physically visit the site. To enable automated meter readings you will need either a data logger (for gas) or an advanced meter (for electricity) to be installed.
All of our gas customers are eligible for free AMR Installation. You can request this by contacting us on 0161 837 3371 or emailing email@example.com . If you are a small micro-business you can read more about our Smart Meter Rollout here: https://www.gazprom-energy.co.uk/our-services/smart-meters/
All our non half-hourly electricity customers are eligible to receive AMR. Half hourly metering for larger sites is also automated. Any site that is currently read by someone visiting the meter can request free AMR by calling 0161 837 3392 or emailing firstname.lastname@example.org
AMR works using GPRS or SMS technology to send your meter readings directly to Gazprom Energy allowing your bills to be based on accurate actual readings. For new customers, once you have transferred to Gazprom Energy and providing you are eligible (see the ‘Am I eligible for an AMR?’ question above), our AMR partner will contact you to arrange a suitable installation date for you.
For electricity customers one of our AMR partners will replace your existing meter with a smarter Advanced Meter to enable AMR.
For gas, installation timescales for AMR devices can vary and are subject to us or our partners being able to schedule a suitable date to carry out the work.
A data logger, is plugged into an external port on the meter so there is no need to disconnect the gas supply. Generally installation takes around 20 minutes with minimal disruption to the site.
For electricity, due to the fact that your full meter will be exchanged, it takes a little longer. We aim to complete installation within 3 months of you starting with us.
You may experience a brief loss of power depending on the type of supply you have. This usually lasts no longer than an hour.
Once AMR technology has been installed we check the reads that we are receiving and occasionally find that we have issues with the read or its collection. Your invoice may then be based upon an estimate rather than an actual read. We monitor any such issues and look to resolve them as soon as possible.
If you find yourself questioning the read we have collected and used to create your invoice or if you believe it to be inaccurate please contact us and we will investigate and inform you of any issues.
Call us on 0161 837 3392 or email email@example.com