Moving into new premises or vacating your current offices and have a few questions about what happens to the connections and metering? Poor connections can slow down the process of settling into a new place or stand in the way of making the move out as smooth as possible, so it’s well worth getting up to speed on the processes you need to box off whatever your next step is.
Whether it’s the cost of setting up a new connection or you’re wondering how long it takes to complete a meter exchange, you’ll find the answers right here.Meter and AMR reading FAQs
Can’t find the answer to your question here or just in need of some more information about connections and meterings? Be sure to get in touch with our friendly Customer Service team.
To speak to a member of the team, please visit the Contact Us page and fill in the relevant forms or give us a call on 0161 837 3395 – we’re always on hand to help you with any query that you might have, whatever the problem is.
Should you require a new electricity or gas meter please contact us on email@example.com.
Electricity: subject to an accepted supply contract being in place, we will aim to have your meter installed within 20 working days. This is indicative lead-time and is subject to the size of the supply and metering you currently have at site.
Gas: as with electricity we would require a supply contract to be in place before we install your meter. Unlike electricity meters gas meter installation times can vary greatly depending on the size of your supply and metering equipment required. We use our specialist service provider and meter asset manager, Energy Assets Limited (EAL) to organise the installation. Further information about EAL is given below. They can also provide assistance with new supply requests. EAL will quote you independently of Gazprom Energy for any work they undertake on your behalf.
The connection cost will depend on the size of supply and/or meter you wish to have installed. We, or EAL, will provide a quotation for works as appropriate. Please contact our dedicated site services team on 0161 837 3371 or email us at firstname.lastname@example.org for more information.
BGlobal, Siemens and IMServ are electricity meter asset management (MAM) partners of Gazprom Energy.
We use these partners to install or set-up advanced meters (a kind of smart meter) to enable automated meter reading (AMR).
Energy Assets Limited (EAL) is an accredited, gas, meter asset management partner of Gazprom Energy. We use EAL to install or set-up advanced meters (a kind of smart meter) to enable automated meter reading (AMR). They can be reached on 01506 405 430.
We are exchanging all the meters in our gas portfolio so that they are up to current engineering standards and pulse enabled to meet the requirements of an advanced meter. The government has announced that all meters must be smart or advanced.
Pulse enabled means that the gas meter has the capability to transmit the consumption recorded by the meter to an automated meter reading (AMR) device which is attached to the meter through the meter’s pulse port.
Our gas meter asset management partner, Energy Assets (EAL) will send letters out to the site address by default. If you would like all meter exchanges for a certain company or site to be organised through one place we can arrange this for you. If you would like to do this, please call our Metering Team here on 0161 837 3371 and let them know where you would like to receive the correspondence
For both gas and electricity, this depends greatly on the size of the meter and complexity of the installation.
Energy Assets will be able to provide more information at the planning of the exchange.