Please use the links below to access further information on our Complaints procedure, Glossary of energy terms, Standards and Codes we adhere to and other useful information.
We like to keep our customers happy so customer service is our top priority. If for any reason you feel you haven’t received the best from us, find out more about how to submit a formal complaint.
A glossary is an alphabetical list of terms in a particular domain of knowledge with the definitions for those terms. Find out more about our energy related terms...
Gazprom Energy are committed to a set of standards and ethics for transparency and best practice. Here you can find out more about our standards and commitment to our customers.
Find here links to download useful documents including Direct Debit mandates, VAT declaration and billing requirements forms.
Find out what we’re doing to support our customers and employees.