We like to keep our customers happy so customer service is our top priority. If for any reason you feel you haven’t received the best from us, find out more about how to submit a formal complaint.
Find out more about what to do if you smell gas or suspect a gas leak and who to contact in the event of a power cut.
A glossary is an alphabetical list of terms in a particular domain of knowledge with the definitions for those terms. Find out more about our energy related terms...
Gazprom Energy are committed to a set of standards and ethics for transparency and best practice. Here you can find out more about our standards and commitment to our customers.
Find here links to download useful documents including Direct Debit mandates, VAT declaration and billing requirements forms.