At Gazprom Energy, we pride ourselves on our simple and straightforward help and advice. Placing customer service at the heart of our business, we’re keen to offer support and guidance to all of our corporate energy customers, helping them extract maximum value from their energy service.
From switching to one of our flexible corporate energy contracts, to finding information on how to unlock and re-lock energy prices; our Corporate customer FAQs page is packed with useful information to help you solve your business energy queries and issues.
We understand that most of our corporate energy customers simply don’t have time to contact us each time they have a query about their business energy contracts. That’s why we’ve tried to make our Corporate customer FAQs page as comprehensive as possible, saving you valuable time and resources in your search for answers to your energy questions.
If you’re an existing Gazprom Energy corporate customer, our FAQs provide detailed help and advice on a range of topics related to gas and power supply management — giving you the flexibility to resolve issues yourself or else decide on the best possible course of action.
Alternatively, if you’re a new customer considering investing in one of our corporate energy contracts, our Corporate customer FAQs provide helpful insight into the sort of services and support you can expect as a Gazprom Energy customer.
While our FAQs page covers a multitude of different topics, we understand that you may wish to speak to us about a specific issue. If this is the case, please don’t hesitate to contact the Corporate team on 0845 873 2291. Regardless if you are a new or existing customer, our team will be all too happy to help with your enquiries.
Typically, entry levels for a flexible purchasing contract with Gazprom Energy would be 1,000,000 kWh per annum for gas and 10,000,000 kWh per annum for electricity.
Customers with smaller volume requirements can still take advantage of our gas flexible purchasing contracts by speaking to our corporate team on 0845 873 2291.
Your trading hours depend on the terms agreed in your contract but they are usually between 9:00am and 4:00pm on a business day when the relevant commodity markets are open.
Contact the Gazprom Energy Trading team at firstname.lastname@example.org, and we can provide free information on gas prices.
You can also request the Gazprom Energy Daily Market Report (also free) to get an overall view of the market.
Gas flexible purchasing customers can re-forecast Daily Metered (DM) gas up to the month of consumption. Please contact your account manager or the Corporate team on 0845 873 2291 to discuss this further.
Yes. For both gas and power basket position requests please contact the Gazprom Energy Trading team on email@example.com.
Yes, sites can be added or removed during the period of the gas contract. We will recalculate your forecast consumption and provide new fixed costs.
Unlimited locks and un-locks, as related to your energy needs, are available with our gas flexible purchasing contracts. Please call our Corporate team on 0845 873 2291 to discuss this further.
This depends on whether the gas meter is metric (i.e. measures in cubic metres) or imperial (i.e. measures in cubic feet). For a metric meter, the calculation is as follows: ((End Read – Start Read) x Calorific Value x Correction Factor*) / 3.6 = kWh
For an Imperial meter, the calculation is as follows: ((End Read – Start Read) x Calorific Value x Correction Factor 2.83) / 3.6 = kWh
*Correction Factor is an allowance for your unique location and meter type. This is shown on your invoice.
Gas flexible purchasing contracts are made up of three elements — cost of gas, the Base Rate and the Daily Standing Charge (DSC).
The Daily Standing Charge (DSC) is made up of several fees:
On your invoice you will see the DSC multiplied by the number of days covered by the invoice.
The Base Rate includes: