Terms and Conditions

Links to all our Terms and Conditions and useful information regarding Deemed Contracts and our Gas and Electricity supply Licences.

Below, you’ll find PDF versions of all our main terms and conditions, including those for FIXED and FLEXIBLE business energy contracts. We’d advise all of our customers to review the relevant terms carefully before agreeing to sign up to any of our energy services, as there is no cooling off period for business energy purchases.

You’ll also find information and rates on our deemed contract scheme, which may apply to both gas and electricity customers. Understanding what is meant by a deemed contract is important, and could help to save your business money.

Main Terms & Conditions

General Terms and Conditions FIXED

General Terms and Conditions for FLEXIBLE Contracts​​

Terms and Conditions for small and medium enterprises (SMEs) (Matrix Product)

Non - Matrix Product micro business customers should also refer to our Key Terms for Micro Business Customers (Non – Matrix Product)

Deemed Contract

Gas Supply Deemed Contract Scheme

Electricity Supply Deemed Contract Scheme

Deemed Contract Rates


Gas Supply Licence

Electricity Supply Licence

Gas Supply Licence IE

If you can't view the above documents, please download Adobe Acrobat Reader.


If you have a question about any of our terms and conditions, or if you’d like to discuss a particular aspect of your energy supply with us, please call 0845 230 0011. Our lines are open from 8.30am-5.00pm Monday to Friday and our customer service team will be happy to help you.