Terms and Conditions

Links to all our terms and conditions, and useful information regarding deemed contracts and our gas and electricity supply licences, can be accessed below.

Below, you’ll find PDF versions of all our main terms and conditions, including those for FIXED and FLEXIBLE business energy contracts. All customers should review the relevant terms carefully before agreeing to sign up to any of our energy services, as there is no cooling off period for business energy purchases. 

You’ll also find information and rates on our deemed contract scheme, which may apply to both gas and electricity customers. Understanding what is meant by a deemed contract is important, and could help to save your business money.

Main terms & conditions 

Here, you can access PDF versions of all our main terms and conditions for both FIXED and FLEXIBLE energy contracts, helping you understand more about the specific terms and requirements of your energy tariff. 

For business energy contracts, there is no available cooling off period for cancellations and changes, making it vital that you understand your contract fully before entering into the agreement.

General Terms and Conditions FIXED

General Terms and Conditions for FLEXIBLE Contracts​​

Terms and Conditions for small and medium enterprises (SMEs) (Matrix Product)

Non - Matrix Product micro business customers should also refer to our Key Terms for Micro Business Customers (Non – Matrix Product)

Deemed contract 

Terms and conditions documents for our deemed contracts can be accessed below, including PDF documents for our gas and electricity deemed contract schemes. For full information regarding deemed and out of contract energy rates, please take the time to read the relevant documentation below.

Gas Supply Deemed Contract Scheme

Electricity Supply Deemed Contract Scheme

Deemed Contract Rates

Miscellaneous

Here, you can review all other terms and conditions documents which could affect your business, as well as licenses including our gas and electricity supply certificates.  

Gas Supply Licence

Electricity Supply Licence

Gas Supply Licence IE

If you’re unable to open and view any of the PDF documents above, please download Adobe Acrobat Reader.

Questions? 

If you have a question about any of our terms and conditions, or if you’d like to discuss a particular aspect of your energy supply with us, please call 0845 230 0011. Our lines are open from 8.30am-5.00pm Monday to Friday and our customer service team will be happy to help you. Alternatively, please click here to access our FAQs, where you may be able to find the answers you’re looking for.